The bottom line: Technicians don't sit at desks. A web app adapted for mobile fails on a manufacturing floor... gloves make tap targets unreliable, dead zones drop sessions mid-workflow, and desktop navigation patterns confuse operators in motion. ProAlert's native app was designed from the ground up for the conditions your team actually works in.

Why "Mobile-Responsive" Isn't Enough on the Plant Floor

  • Network dead zones break web apps mid-workflow.
    When a technician moves to the far corner of a building and the web session drops, they lose whatever they were doing. Native offline mode queues actions and syncs automatically on reconnect.
  • Desktop navigation patterns are frustrating in motion.
    Hamburger menus, nested dropdowns, and small text inputs designed for a keyboard and mouse become obstacles when someone is moving between machines under time pressure.
  • Push notifications require a native app.
    A web app running in a mobile browser cannot deliver true push notifications when the browser is closed. Native iOS and Android push reaches technicians regardless of what app is in the foreground.
  • Barcode and QR scanning is clunky in a browser.
    Native apps access the camera directly for instant, reliable scanning. Browser-based QR scanning adds steps, latency, and permission prompts that slow down high-frequency operations like parts lookup.

Alert and Call Management

Every Andon call feature available on the web is available in the mobile app, optimized for one-handed use and time-pressure conditions.

Call Initiation
Initiate Downtime (DT) calls from mobile with asset, call type, and cause selection. GPS coordinates captured automatically at initiation.
Swipe-to-Claim
Swipe gesture claim with First-Responder-Wins logic. The first technician to swipe gets ownership; all others are released instantly via SignalR push.
PIN Prompt + Auto Work Order
The Respond PIN prompt automatically triggers Work Order creation from the matching Standard Work Template. No separate work order entry required.
Structured Close Form
Equipment, Detail, Cause, Resolution, and Notes capture on mobile closure. Identical data quality to web closure — on any device, any location.
Live Duration Timers
Real-time elapsed time display for active downtime events, production runs, and planned breaks. Operators see exactly how long each state has been active.
Asset Messaging
Direct messaging between operators and support staff via the live SignalR (real-time WebSocket) connection. Delivered in under one second.

Operator Interface and Production Control

Operators get a role-specific interface for starting shifts, selecting products, tracking production, and managing planned downtime... all from the mobile app without requiring a web browser or dedicated HMI (Human Machine Interface).

FeatureWhat It Does
Role-Based Navigation App navigation adapts to the user's role. Operators see production screens; maintenance technicians see work order queues. Same app, different experience.
Shift and Run Control Start and stop shifts and production runs directly from mobile. Shift start creates the production timeline automatically with the operator's identity attached.
Scheduled Product Display On shift start, the app shows the products scheduled for the operator's asset on that shift. No separate scheduling board or paper runcard required.
Target vs. Actual Production Live target cycle count vs. actual output display with cavity-attributed counts for die-driven manufacturing environments.
Planned Downtime Management Start and end breaks, lunches, and planned stoppages directly from mobile. Duration is tracked automatically and excluded from OEE (Overall Equipment Effectiveness) Availability calculations.
Die-Grouped Guidance Production guidance grouped by active die and tooling for metal stamping and injection molding environments where tooling drives OEE targets.

CMMS in the Field

Maintenance technicians get full CMMS functionality in the field. No laptop required to execute, document, or close a work order.

Work Order List and Detail
View My Orders or All Open work orders with status badges, priority indicators, and asset assignments. Tap to open the full detail view with task checklist.
Media Capture on Tasks
Capture photos and video directly on Work Order task steps as visual documentation. Evidence stays attached to the task record permanently.
Labor Entry
Log time against work orders with labor type selection. Timer-driven segments auto-generate entries — no manual time recall required.
Parts Lookup and Stock Check
Search the parts catalog, check storeroom stock levels, and record parts usage from anywhere on the floor. Inventory deducts automatically.
Barcode and QR Scanning
Scan asset tags and part barcodes to navigate directly to records without typing. Native camera integration with no browser permission prompts.
Asset Lookup
Search assets, view history, check active status, and access attached documentation from the field. Full asset record available without a desk.

Offline Mode and Connectivity Resilience

Manufacturing facilities often have wireless dead zones near heavy equipment, in sub-basements, or in shielded enclosures. ProAlert's offline mode ensures work continues uninterrupted.

  • Offline Mode
    The app continues to function when the network is unavailable. Actions are queued locally and synchronized with the server automatically when connectivity is restored.
  • Native Push Notifications
    iOS and Android push notifications for new alerts, work order assignments, and asset messages. Delivered even when the app is in the background or the screen is locked.
  • GPS Location Tracking
    Responder GPS captured at each call lifecycle step: claim, respond, and resolve. Used for ETA (Estimated Time of Arrival) calculation on the Andon HUD (Heads-Up Display) and post-event audit.
  • Video Playback with Zoom
    Full video player with frame-step, variable speed control (0.2x to 3x), and digital zoom for field inspection of event-triggered video clips. Multi-camera selection for complex events.

Kiosk Mode

Any tablet can become a dedicated operator station with Kiosk Mode. No individual user login required at the machine level.

Standard Mobile User

  • Individual account with full role-based navigation
  • Personal push notifications
  • GPS tracked at the individual user level
  • Can work across multiple assets and shifts

  Kiosk Mode

  • Tablet locked to a specific asset station
  • Focused UI: shift start, run control, call initiation only
  • Configured from the admin UI with asset, shift, and role settings
  • No individual login required on the shared device

For IT and Mobile Device Management Teams

ComponentTechnologyNotes
Platform .NET MAUI (Multi-platform App UI) 9.x Single C# codebase compiled to native iOS and Android. No React Native, no Cordova, no web wrapper. True native performance and platform integration.
Authentication JWT (JSON Web Token) + refresh token Token-based authentication with automatic silent refresh. Biometric unlock supported on compatible devices.
Real-Time Connection SignalR WebSocket client Persistent connection for sub-second alert delivery. Automatic reconnection with exponential backoff on connection loss.
API Backend ProAlert REST API (Representational State Transfer) — 60+ endpoints All mobile functionality backed by the same REST API available to ERP (Enterprise Resource Planning) integrations. JWT bearer authentication on all endpoints.
Distribution Apple App Store, Google Play Store, or enterprise MDM (Mobile Device Management) sideload Supports enterprise distribution via MDM for closed deployments where app store access is restricted.

Related Features

Call Management CMMS Video Responder Tracking

See the app working on your floor.

Book a 30-minute demo... we'll walk through alert claiming, work order execution, and offline sync using the actual app on a device.

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